Terms of service
Last updated: May 8, 2026
Welcome to CLAYRA. By accessing or using our website, you agree to be bound by the following Terms of Service.
1. Overview
This website is operated by CLAYRA.
Throughout the site, the terms “we”, “us” and “our” refer to CLAYRA.
By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by these Terms.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use our products or services for illegal activities
- Attempt unauthorized access to our systems
- Disrupt or interfere with the website functionality
3. Products & Handmade Nature
All CLAYRA products are handcrafted.
Due to the handmade process:
- Slight variations in shape, glaze, and color may occur
- These variations are part of the product’s uniqueness
- They are not considered defects
4. Materials & Safety
All CLAYRA products are made using carefully selected, non-toxic materials.
Our ceramic pieces are finished with glazes that are safe for food contact and suitable for everyday use.
All materials used comply with applicable safety standards.
Each item is created with attention to both safety and craftsmanship, allowing it to be used with confidence in daily life.
5. Orders & Payments
All orders are subject to acceptance and availability.
We reserve the right to:
- Refuse or cancel any order
- Limit quantities per customer
- Adjust pricing or product details without prior notice
Payments are processed securely through Shopify and its payment providers.
6. Shipping
Shipping times and conditions are outlined in our Shipping Policy.
CLAYRA is not responsible for:
- Delays caused by shipping carriers
- Customs duties or import taxes
7. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Customers are responsible for reviewing this policy before making a purchase.
8. Packaging & Claims
All products are carefully packaged and sealed before shipping.
To ensure fair handling of claims:
- Customers should inspect packages upon arrival
- Recording an unboxing video is strongly recommended
- Claims must be supported by reasonable and verifiable evidence
CLAYRA reserves the right to assess and determine the validity of any claim.
9. Intellectual Property
All content on this website, including:
- Product designs
- Images
- Branding elements (including the “small eyes” motif)
is the intellectual property of CLAYRA.
Unauthorized use, reproduction, or distribution is prohibited.
10. Third-Party Services
Our website may include links to third-party services.
We are not responsible for:
- Their content
- Their policies
- Any issues arising from their use
11. Limitation of Liability
To the fullest extent permitted by applicable law, CLAYRA shall not be liable for:
- Indirect or incidental damages
- Loss of use or enjoyment
- Delays or disruptions beyond our control
Nothing in this section excludes liability that cannot be excluded under applicable law.
12. Changes to Terms
We reserve the right to update these Terms at any time.
Changes will be posted on this page with an updated date.
13. Governing Law
These Terms shall be governed by applicable laws.
14. Contact
If you have any questions regarding these Terms:
📧 Email: clayra.home@gmail.com
📍 Location: Jingdezhen, Jiangxi, China
We typically respond within 24–48 hours.