Shipping policy

Last updated: May 8, 2026

Thank you for choosing CLAYRA.

Each piece is carefully handcrafted and prepared with attention before it begins its journey to you.

1. Order Processing Time

Orders are processed within 1–3 business days
If an item is temporarily out of stock, it will be completed and shipped within up to 3 additional days

👉 Total preparation time: typically 1–5 business days

Estimated delivery times:

⚠️ Please note:
Delivery times are estimates and may vary due to customs, weather, or carrier delays.

Shipping fees are calculated at checkout based on your location.

All orders include tracking information.

Once your order has shipped, you will receive a confirmation email with tracking details.

International orders may be subject to customs duties, import taxes, or local fees.

These charges are determined by your local customs authority and are the responsibility of the customer.

Please ensure that your shipping address is correct before placing your order.

CLAYRA is not responsible for:

While we strive to deliver your order on time, we are not responsible for delays caused by:

If your package is lost or arrives damaged:

👉 For damaged items, we strongly recommend recording an unboxing video showing the package condition and seal integrity.

We will review each case and provide a fair resolution.

If you have any questions about your shipment:

📧 Email: clayra.home@gmail.com
📍 Location: Jingdezhen, Jiangxi, China

We typically respond within 24–48 hours.